Question 1

What exactly is iGenius?

Accepted Answer

iGenius is your dedicated creative and marketing team on a monthly subscription. One partner handling everything — branding, design, web development, content, SEO, GEO and AEO, and more. Built for B2B companies that want consistent, high-quality creative work without the overhead of an in-house team or the chaos of managing multiple vendors.

Question 2

What makes iGenius different from a regular agency?

Accepted Answer

Most creative agencies design. iGenius executes. We don't just deliver mockups — we build websites, run next-gen SEO strategies, format technical documents and distribute content. All on a flat monthly subscription with no per-project pricing and no lock-in.

Question 3

What is a creative subscription, and why does it work better?

Accepted Answer

A flat monthly fee for a dedicated creative team — no project quotes, no revision charges, no vendor juggling. Because we work with you month after month, we understand your brand deeply. That consistency produces better work than any one-off agency relationship.

Question 4

How does the monthly subscription work?

Accepted Answer

You choose a plan — Starter, Growth, or Pro — and subscribe monthly. Each plan comes with a set number of active requests at a time. Submit your tasks via our ClickUp portal, we execute and deliver, you review and request more. No per-project pricing, no surprise invoices.

Question 5

What happens if I need more than my active requests?

Accepted Answer

Each plan allows a fixed number of active requests at a time — 1 on Starter, 2 on Growth, 3 on Pro. Once a request is completed, you can immediately add the next one. If you consistently need more capacity, you can upgrade your plan anytime.

Question 6

What's not included in the subscription?

Accepted Answer

Ad spend, stock licensing, and printing/production costs sit outside the plan since they vary by project. Basic website hosting is included, but usage-based costs like SMS/WhatsApp are billed separately.

Question 7

Who owns the final designs, files, and brand assets?

Accepted Answer

You own everything we deliver. Once a project is complete, all files, source designs, and brand assets belong to you outright.

Question 8

Do you offer white papers or ghostwriting for specialized industries?

Accepted Answer

Yes. For technical fields like pharma or engineering, you provide the pointers and direction, and we shape it into a polished piece through a few rounds of discussion. Final technical accuracy stays your responsibility.

Question 9

Do you sign NDAs or handle confidential material?

Accepted Answer

Yes. We sign NDAs on request and treat all client material, briefs, and data as confidential by default.

Question 10

How do I submit work requests?

Accepted Answer

Once you're onboarded, you'll get access to a dedicated ClickUp workspace where you can submit, track and review all your requests. You can add briefs, reference files, brand guidelines and feedback — all in one place. No back-and-forth emails.

Question 11

What if I'm not happy with the output?

Accepted Answer

We work collaboratively — your feedback is part of the process. If the output doesn't meet the brief, we revise until it does. Our process is built around clear communication upfront so revisions are minimal, not a negotiation.

Question 12

How fast is turnaround, realistically?

Accepted Answer

Most single requests (a design, post, or blog) are delivered within 48 hours. Larger builds like websites or full campaigns follow a scoped timeline agreed upfront.

Question 13

Who actually works on my account?

Accepted Answer

A dedicated team spanning design, content, web, and strategy — not a single freelancer. You get one point of contact managing all of it.

Question 14

How long does onboarding take?

Accepted Answer

Most clients are fully onboarded and submitting requests within 2 to 3 business days of signing up.

Question 15

Is there a minimum commitment or contract?

Accepted Answer

No contracts, no lock-ins. You subscribe month to month and can cancel anytime before your next billing cycle. We believe our work should keep you — not a contract.

Question 16

What happens to work in progress if I cancel?

Accepted Answer

We complete anything that fits within your remaining billing period. See our Refund Policy for full details.

Question 17

Do you work with international clients?

Accepted Answer

Yes — we work with B2B businesses globally across US, Europe, the Middle East, India and other global markets. Time zones are never a blocker — we work async and deliver on schedule.

Question 18

Have you worked with my industry before?

Accepted Answer

We've delivered for manufacturing, pharma, fintech, real estate, SaaS, and more — 8+ industries and counting. Check our portfolio for direct examples.

Frequently Asked
Questions

About iGenius

Subscription Model

Scope & Deliverables

Trust & Security

Working Process

Cancellation & Billing

Industry & Expertise

Talk to us — no pitch, no pressure.

Frequently Asked Questions